At Wild Horizonco, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Refunds and Return Policy below.

Return Eligibility

You may request a return within 14 days of receiving your order. To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, tags, and accessories.
  • Not show signs of wear, damage, or misuse.

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Clearance or final sale items.
  • Gift cards, if offered.
  • Products damaged due to misuse, improper handling, or normal wear and tear.
  • Personalized or customized products.

Return Process

To request a return, contact us at [email protected] within 14 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for your request.

Once your return request is approved, return instructions will be provided. Returned items should be shipped within 7 days after receiving return authorization.

Inspection of Returned Items

After we receive your returned item, it will be inspected within 5 business days. We will notify you whether your return has been approved or declined.

Refunds

If your return is approved, your refund will be processed within 7 business days after the inspection is completed.

Since Wild Horizonco accepts Cash on Delivery (COD) only, approved refunds will be issued through an alternative method agreed upon with the customer, such as a bank transfer or another mutually accepted refund option.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery by emailing [email protected]. Include your order number and clear photos of the item and packaging to help us resolve the issue promptly.

Exchanges

If you wish to exchange an item, please contact us within 14 days of delivery. Exchanges are subject to product availability. If the requested item is unavailable, a refund or suitable alternative may be offered.

Late or Missing Refunds

If your approved refund has not been received within the stated timeframe, please contact us at [email protected]. We will review your request and provide an update as quickly as possible.

Policy Updates

We reserve the right to update or modify this Refunds and Return Policy at any time. Any changes will become effective immediately upon posting on this page.

Contact Us

If you have any questions regarding this Refunds and Return Policy, please contact us:

Wild Horizonco
Email: [email protected]